---
title: BTS School Pack | Frequently Asked Questions
description: BTS School Pack
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge)
2. [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack)
# BTS School Pack
## Uploading and Product Matching
- [Can I edit a pack after it has been created from an upload?](https://help.cos.net.au/knowledge/can-i-edit-a-pack-after-it-has-been-created-from-an-upload)
- [Why is my pack total changing while I review products?](https://help.cos.net.au/knowledge/why-is-my-pack-total-changing-while-i-review-products)
- [What does Best Value mean?](https://help.cos.net.au/knowledge/what-does-best-value-mean)
- [What does Best Match mean?](https://help.cos.net.au/knowledge/what-does-best-match-mean)
- [Why am I being shown alternative products?](https://help.cos.net.au/knowledge/why-am-i-being-shown-alternative-products)
- [What happens after I upload my School Pack file?](https://help.cos.net.au/knowledge/what-happens-after-i-upload-my-school-pack-file)
See less ▼
## Subject Management
- [Can I move products between subjects without deleting them?](https://help.cos.net.au/knowledge/can-i-move-products-between-subjects-without-deleting-them)
- [What happens if I do not organise products into subjects?](https://help.cos.net.au/knowledge/what-happens-if-i-do-not-organise-products-into-subjects)
- [Can I create my own subject categories?](https://help.cos.net.au/knowledge/can-i-create-my-own-subject-categories)
- [Why do I need to assign products to a subject?](https://help.cos.net.au/knowledge/why-do-i-need-to-assign-products-to-a-subject)
## Pack Details Grid
- [What does the Clone action do on a product?](https://help.cos.net.au/knowledge/what-does-the-clone-action-do-on-a-product)
- [Why do I see both Unit Price and Discounted Price?](https://help.cos.net.au/knowledge/why-do-i-see-both-unit-price-and-discounted-price)
- [What does Current Year Quantity mean?](https://help.cos.net.au/knowledge/what-does-current-year-quantity-mean)
- [What does Previous Year Quantity mean?](https://help.cos.net.au/knowledge/what-does-previous-year-quantity-mean)
- [What information can I see on the Pack Details page?](https://help.cos.net.au/knowledge/what-information-can-i-see-on-the-pack-details-page)
## Pack Organisation & Reordering
- [Do I need to delete and re-add a product if it is in the wrong subject?](https://help.cos.net.au/knowledge/do-i-need-to-delete-and-re-add-a-product-if-it-is-in-the-wrong-subject)
- [How can I move a product to a different subject?](https://help.cos.net.au/knowledge/how-can-i-move-a-product-to-a-different-subject)
- [What is the waffle icon?](https://help.cos.net.au/knowledge/what-is-the-waffle-icon)
## Finalising & Checkout
- [What happens after I finalise my packs?](https://help.cos.net.au/knowledge/what-happens-after-i-finalise-my-packs)
- [What should I check before finalising my packs?](https://help.cos.net.au/knowledge/what-should-i-check-before-finalising-my-packs)
- [Why can’t I click the Finalise All Quotes button?](https://help.cos.net.au/knowledge/why-cant-i-click-the-finalise-all-quotes-button)
- [What is the Finalise All Quotes button?](https://help.cos.net.au/knowledge/what-is-the-finalise-all-quotes-button)
## Finalised Packs
- [Can I edit a finalised pack?](https://help.cos.net.au/knowledge/can-i-edit-a-finalised-pack)
- [Can I print a finalised pack?](https://help.cos.net.au/knowledge/can-i-print-a-finalised-pack)
- [What is the Finalised Packs tab?](https://help.cos.net.au/knowledge/what-is-the-finalised-packs-tab)
- [Delivery](https://help.cos.net.au/knowledge/delivery)
- [Ordering](https://help.cos.net.au/knowledge/ordering)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty)
- [Accounts & Payments](https://help.cos.net.au/knowledge/accounts-payments)
- [Furniture](https://help.cos.net.au/knowledge/furniture)
- [Print & Promo](https://help.cos.net.au/knowledge/print-promo)
- [COSnet](https://help.cos.net.au/knowledge/cosnet)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant#order-status)
- [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant#building-orders)
- [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant#navigation)
- [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant#summary-view)
- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal#parent-communication)
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