---
title: Can I add a reference for an order I already placed?
description: No, once an order has been placed in COSnet, the reference field can no longer be modified. To ensure your order includes the correct reference, please include it before finalising your order.
---

[Skip to content](https://help.cos.net.au/knowledge/can-i-add-a-reference-for-an-order-i-already-placed#main-content)

[![COS-Logo-CMYK-1](https://help.cos.net.au/hs-fs/hubfs/COS-Logo-CMYK-1.jpg?width=200&height=82&name=COS-Logo-CMYK-1.jpg)](https://www.cos.net.au/)

Open main navigation

Close main navigation

- [Contact us](https://www.cos.net.au/c/contact-us)

[Contact us](https://www.cos.net.au/c/contact-us)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Ordering](https://help.cos.net.au/knowledge/ordering?hsLang=en)

# Can I add a reference for an order I already placed?

No, once an order has been placed in COSnet, the reference field can no longer be modified. To ensure your order includes the correct reference, please include it before finalising your order. If you still need to update a reference on an existing order, reach out to our customer service team for further assistance. 

- [Delivery](https://help.cos.net.au/knowledge/delivery?hsLang=en)
- [Ordering](https://help.cos.net.au/knowledge/ordering?hsLang=en)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty?hsLang=en)
- [Accounts & Payments](https://help.cos.net.au/knowledge/accounts-payments?hsLang=en)
- [Furniture](https://help.cos.net.au/knowledge/furniture?hsLang=en)
- [Print & Promo](https://help.cos.net.au/knowledge/print-promo?hsLang=en)
- [COSnet](https://help.cos.net.au/knowledge/cosnet?hsLang=en)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock?hsLang=en)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#main-content)
  
  
  
  
  
    - [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#getting-started-bts)
    - [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#troubleshooting)
    - [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#school-bulk-ordering)
    - [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#user-management)
    - [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#orders-placed)
    - [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#checkout)
    - [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#order-status)
    - [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#building-orders)
    - [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#navigation)
    - [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#summary-view)
    - [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries?hsLang=en)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#main-content)
  
  
  
  
  
    - [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#uploading-and-product-matching)
    - [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#subject-management)
    - [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-details-grid)
    - [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-organisation-reordering)
    - [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalising-checkout)
    - [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#main-content)
  
  
  
  
  
    - [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#getting-started)
    - [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-management)
    - [Products](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#products)
    - [Levies](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#levies)
    - [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-status)
    - [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#testing-publishing)
    - [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-letters)
    - [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#common-troubleshooting)
    - [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#reporting-and-analytics)
    - [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-communication)

<https://www.linkedin.com/company/1069684/admin/page-posts/published/> <https://www.youtube.com/channel/UCOkvwqkxx74ySi1Dn47KOWA> <https://www.cos.net.au/>

Copyright © 2025, COS