---
title: Can I change the delivery address and when?
description: Yes you can change your delivery address for school/child packs depending on the policies of the company. The ability to change your delivery address and the time frame for making changes may vary.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
# Can I change the delivery address and when?
Yes you can change your delivery address for school/child packs depending on the policies of the company. The ability to change your delivery address and the time frame for making changes may vary.
If you are unable to update the delivery address, please contact our customer service agents via Live Chat, email us at **[parentportal@cos.net.au](mailto:parentportal@cos.net.au)** or call us on [**1300 61 41 33**](tel:1300614133)(Mon – Fri, 8:30am – 8pm AEDT).
\*Freight and Delivery: Standard terms and conditions apply, additional services may be subject to supplementary delivery charges.
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