---
title: Delivery | Frequently Asked Questions
description: Find out about delivery timeframes, shipping methods, how to track your order, and what to do if your delivery is late or incomplete.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge)
2. [Delivery](https://help.cos.net.au/knowledge/delivery)
# Delivery
Find out about delivery timeframes, shipping methods, how to track your order, and what to do if your delivery is late or incomplete.
- [Can I Split my Order into Multiple Delivery Addresses?](https://help.cos.net.au/knowledge/can-i-split-my-order-into-multiple-delivery-addresses)
- [Order is showing delivered on the website but it hasn't arrived?](https://help.cos.net.au/knowledge/order-is-showing-delivered-on-the-website-but-it-hasnt-arrived)
- [Where do you deliver to?](https://help.cos.net.au/knowledge/where-do-you-deliver-to)
- [When do you close for Christmas this year?](https://help.cos.net.au/knowledge/when-do-you-close-for-christmas-this-year)
- [How can I see a Proof of Delivery?](https://help.cos.net.au/knowledge/how-can-i-see-a-proof-of-delivery)
- [What are your delivery fees and charges?](https://help.cos.net.au/knowledge/what-are-your-delivery-fees-and-charges)
- [Do you deliver Australia-wide?](https://help.cos.net.au/knowledge/do-you-deliver-australia-wide)
- [Can I choose a delivery time?](https://help.cos.net.au/knowledge/can-i-choose-a-delivery-time)
- [I received a confirmation email, however I have not received my order. Where is it?](https://help.cos.net.au/knowledge/i-received-a-confirmation-email-however-i-have-not-received-my-order-where-is-it)
- [Is there a physical store location I can visit?](https://help.cos.net.au/knowledge/is-there-a-physical-store-location-i-can-visit)
- [My order hasn't arrived yet. How do I check when it's coming?](https://help.cos.net.au/knowledge/my-order-hasnt-arrived-yet.-how-do-i-check-when-its-coming)
- [Why am I not receiving delivery dockets/invoices in my order?](https://help.cos.net.au/knowledge/why-am-i-not-receiving-delivery-dockets-invoices-in-my-order)
- [What time/days are your deliveries made?](https://help.cos.net.au/knowledge/what-time/days-are-your-deliveries-made)
- [Can I arrange for same day delivery?](https://help.cos.net.au/knowledge/can-i-arrange-for-same-day-delivery)
See less ▼
- [Delivery](https://help.cos.net.au/knowledge/delivery)
- [Ordering](https://help.cos.net.au/knowledge/ordering)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty)
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- [Furniture](https://help.cos.net.au/knowledge/furniture)
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- [COSnet](https://help.cos.net.au/knowledge/cosnet)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant#order-status)
- [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant#building-orders)
- [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant#navigation)
- [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant#summary-view)
- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal#parent-communication)
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