---
title: How long will it take for my credit to be applied?
description: Typically, credit processing times can vary depending on the payment method and specific circumstances of your order. Refer to terms and conditions.
---

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# How long will it take for my credit to be applied?

Typically, credit processing times can vary depending on the payment method and specific circumstances of your order. Once you have placed a **[request for your return](https://help.cos.net.au/knowledge/how-do-i-return-an-item?hsLang=en)**, it usually takes between 5-10 business days for the credit to be processed and reflected in your account. 

 If you still have any queries click on our **[terms and conditions](https://www.cos.net.au/c/terms-conditions)** or if you need further assistance, please contact one of our Customer Service agents via [**Live Chat**](https://www.cos.net.au/), Email at [**customerservice@cos.net.au**](mailto:customerservice@cos.net.au) or call us on **1300 88 22 44** (Mon – Fri 8:30am – 8pm AEST).

 

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