How to recall my order? 

Whether you can recall your order depends on its current processing stage. If your order has already been accepted into the COS system, it can no longer be recalled.

To check if your order can still be amended, please contact our Customer Service team via one of the following options:

•  Live Chat on the COSnet website

• Email: customerservice@cos.net.au

• Phone: 1300 88 22 44 (Mon–Fri, 8:30am – 8:00pm AEDT)

Our team will confirm whether your order is still eligible for recall or modification.