If you are having trouble going past the screen or if your screen is freezing while placing an order on Parent Portal, here are some steps to troubleshoot and resolve the issue:
- Check Internet Connection: Ensure you have a stable and active internet/wi-fi connection, as it can prevent pages from loading fully.
- Clear Browser Cache and Cookies: Outdated or corrupted cache and cookies can cause issues with website functionality. or try accessing the website using a different browser (chrome, Firefox, safari or other preferred browser) and see if the problem persists.
- Disable Pop-up Blockers: Pop-up blockers can sometimes interfere with the website's functionality such as preventing important features from appearing. Temporarily disable pop-up blockers in your browser settings to see if this resolves the issue.
If you are having trouble placing an order, there may be a technical error; please try again later. Please contact COS customer service on 1300 614 133 or via email on parentportal@cos.net.au.