If you're experiencing issues with a promo code during the checkout process, here are a few steps you can take to resolve the problem:
- Check Validity: Ensure that the promo code is still valid and within its expiration date. Sometimes promo codes have limited time offers or specific usage periods.
- Typing Error: Double check that you have entered the correct spelling of the promo code. Pay special attention to any capitalisation, spaces or characters that might be case-sensitive.
- Clear Cache/Cookies: Occasionally browsers can interfere with promo code application. Try to clear up your browsers, cache and cookies to see if the code applies correctly.
- Terms and Conditions: Refer to the terms and conditions that are associated to the promo code. Certain codes may have restrictions such as minimum purchase order spend, specific product exclusions, delivery limitations or just limited to one-time usage.
If you have verified everything above and the promo code is still not working, reach out to our customer support team and provide them with the promo code details or any error messages you have received. Contact our customer support team on 1300 8822 44, live chat or customerservice@cos.net.au.