---
title: Ordering | Frequently Asked Questions
description: Get help with placing an order online, making changes or cancellations, re-ordering, ordering in bulk, and understanding order statuses.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge)
2. [Ordering](https://help.cos.net.au/knowledge/ordering)
# Ordering
Get help with placing an order online, making changes or cancellations, re-ordering, ordering in bulk, and understanding order statuses.
- [How to Schedule a Repeat Order or Reorder?](https://help.cos.net.au/knowledge/how-to-schedule-a-repeat-order-or-reorder)
- [What is the cut-off time for next day delivery?](https://help.cos.net.au/knowledge/what-is-the-cut-off-time-for-next-day-delivery)
- [Can I add a reference for an order I already placed?](https://help.cos.net.au/knowledge/can-i-add-a-reference-for-an-order-i-already-placed)
- [How do I view my Order History and how far back can I access it?](https://help.cos.net.au/knowledge/how-do-i-view-my-order-history-and-how-far-back-can-i-access-it)
- [Are there any alternative delivery options available during the Christmas closure period?](https://help.cos.net.au/knowledge/are-there-any-alternative-delivery-options-available-during-the-christmas-closure-period)
- [How can I register fresh milk and fruit for our company?](https://help.cos.net.au/knowledge/how-can-i-register-fresh-milk-and-fruit-for-our-company)
- [I have a product related question/query, who do I contact?](https://help.cos.net.au/knowledge/i-have-a-product-related-question/query-who-do-i-contact)
- [My promo code isn’t working at checkout. What can I do?](https://help.cos.net.au/knowledge/my-promo-code-isnt-working-at-checkout.-what-can-i-do)
- [How can I amend my order once I have checked out?](https://help.cos.net.au/knowledge/how-can-i-amend-my-order-once-i-have-checked-out)
- [How can I redeem a promotional/promo code or discount code?](https://help.cos.net.au/knowledge/how-can-i-redeem-a-promotional/promo-code-or-discount-code)
- [Why am I receiving multiple packages for one order?](https://help.cos.net.au/knowledge/why-am-i-receiving-multiple-packages-for-one-order)
- [How can I contact the customer support team?](https://help.cos.net.au/knowledge/how-can-i-contact-the-customer-support-team)
- [How do I create a custom stamp?](https://help.cos.net.au/knowledge/how-do-i-create-a-custom-stamp)
- [My total isn’t reflecting the promo discount I should receive. Who can I speak to?](https://help.cos.net.au/knowledge/my-total-isnt-reflecting-the-discount-i-should-receive.-who-can-i-speak-to)
- [My promo code isn't working](https://help.cos.net.au/knowledge/my-promo-code-isnt-working)
See less ▼
- [Delivery](https://help.cos.net.au/knowledge/delivery)
- [Ordering](https://help.cos.net.au/knowledge/ordering)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty)
- [Accounts & Payments](https://help.cos.net.au/knowledge/accounts-payments)
- [Furniture](https://help.cos.net.au/knowledge/furniture)
- [Print & Promo](https://help.cos.net.au/knowledge/print-promo)
- [COSnet](https://help.cos.net.au/knowledge/cosnet)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant#order-status)
- [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant#building-orders)
- [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant#navigation)
- [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant#summary-view)
- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal#parent-communication)
- [Quotes & Printing](https://help.cos.net.au/knowledge/bts-parent-portal#quotes-printing)
- [Pack Creation](https://help.cos.net.au/knowledge/bts-parent-portal#pack-creation)
- [Drawstring Bags](https://help.cos.net.au/knowledge/bts-parent-portal#drawstring-bags)
- [Student Quantities](https://help.cos.net.au/knowledge/bts-parent-portal#student-quantities)
- [File Uploads](https://help.cos.net.au/knowledge/bts-parent-portal#file-uploads)
- [Subjects](https://help.cos.net.au/knowledge/bts-parent-portal#subjects)
- [Parent Portal Packs](https://help.cos.net.au/knowledge/bts-parent-portal#parent-portal-packs)
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