---
title: What if I ordered incorrectly on parent portal?
description: If you have placed an incorrect order on parent portal and your order hasn't been processed or shipped, please contact one of our Customer Service agents via Live Chat, email us at parentportal@cos.net.au or call us on 1300 61 41 33 (Mon – Fri, 8:30am – 8pm AEDT).
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
# What if I ordered incorrectly on parent portal?
If you have placed an incorrect order on parent portal and your order hasn't been processed or shipped, please contact one of our Customer Service agents via Live Chat, email us at [**parentportal@cos.net.au**](mailto:parentportal@cos.net.au) or call us on **[1300 61 41 33](tel:1300614133)** (Mon – Fri, 8:30am – 8pm AEDT).
If the order has already been processed, our customer service team will guide you on the next steps, which may include returning the incorrect items or placing a new order.
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