---
title: What is my username and password for Parent Portal? Where can I find this?
description: A pack list is supplied to your School from COS with your login details. If you haven't received it, reach out to your school’s administration.
---

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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)

# What is my username and password for Parent Portal? Where can I find this?

A pack list is supplied to your School from COS which will have your login details for signing into parent portal.

If you haven't received your login details, reach out to your school’s administration for assistance. They can provide you with your username and help you reset your password if needed. 

If you require any further assistance, please contact one of our Customer Service agents via Live Chat, email us at[**parentportal@cos.net.au**](mailto:parentportal@cos.net.au) or call us on [**1300 61 41 33**](tel:1300614133) (Mon – Fri, 8:30am – 8pm AEDT).

 

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