---
title: Why am I receiving multiple packages for one order?
description: When you place an order with COSnet that includes multiple items, they may be shipped from local or central warehouses, suppliers, or locations. This can lead to your order arriving in multiple packages, even though it's all part of the same order.
---
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# Why am I receiving multiple packages for one order?
When you place an order with COSnet that includes multiple items, they may be shipped from local or central warehouses, suppliers, or locations. This can lead to your order arriving in multiple packages, even though it's all part of the same order.
If an item is out of stock or being processed at a different facility, it may ship separately.
If you require any further assistance, please contact one of our Customer Service agents via Live Chat, email us at [**customerservice@cos.net.au**](mailto:customerservice@cos.net.au) or call on [**1300 88 22 44**](tel:1300882244)(Mon – Fri, 8:30am – 8pm AEST).
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