---
title: Why are products missing after upload?
description: Products may be missing after upload if the system could not automatically match every product in the uploaded file. The system reviews uploaded orders and matches products where possible, then presents alternatives for each item.
---
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# Why are products missing after upload?
Products may be missing after upload if the system could not automatically match every product in the uploaded file. The system reviews uploaded orders and matches products where possible, then presents alternatives for each item.
After upload, review the product options carefully. If an exact product match is not available, choose the most suitable alternative or use the product enquiry option if you cannot find the required item.
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