---
title: Why can’t a user access the BTS Assistant?
description: A user may not have the correct access level in COSnet. Start by checking their access in User Management. If the access level appears correct but the issue continues, contact COS with the user details and what they are trying to access.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en)
3. [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#user-management)
# Why can’t a user access the BTS Assistant?
A user may not have the correct access level in COSnet. Start by checking their access in User Management.
If the access level appears correct but the issue continues, contact COS with the user details and what they are trying to access.
- [Delivery](https://help.cos.net.au/knowledge/delivery?hsLang=en)
- [Ordering](https://help.cos.net.au/knowledge/ordering?hsLang=en)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty?hsLang=en)
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- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#order-status)
- [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#building-orders)
- [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#navigation)
- [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#summary-view)
- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries?hsLang=en)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-communication)
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