---
title: Why can’t a user checkout an order?
description: A user may not have the correct access level or expenditure limit for checkout. Check User Management first to confirm their setup. If their permissions and limits look correct but they still cannot checkout, contact COS with the user name, order name, and any error message shown.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en)
3. [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#user-management)
# Why can’t a user checkout an order?
A user may not have the correct access level or expenditure limit for checkout. Check User Management first to confirm their setup.
If their permissions and limits look correct but they still cannot checkout, contact COS with the user name, order name, and any error message shown.
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- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#common-troubleshooting)
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