---
title: Why does my invoice say COS and not my child's school name?
description: As COS is the chosen supplier for your school's Back to School Packs/Child Packs, it will be listed on the invoice as the designated provider.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
# Why does my invoice say COS and not my child's school name?
As COS is the chosen supplier for your school's Back to School Packs/Child Packs, it will be listed on the invoice as the designated provider. When you purchase these BTS packs, COS handles the processing, billing, the distribution and fulfilment of these packs on behalf of the school.
If you have any concerns or need further clarification, please contact one of our Customer Service agents via Live Chat, email us at **[parentportal@cos.net.au](mailto:parentportal@cos.net.au)** or call us on **[1300 61 41 33](tel:1300614133)** (Mon – Fri, 8:30am – 8pm AEDT).
- [Delivery](https://help.cos.net.au/knowledge/delivery?hsLang=en)
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- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#order-status)
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- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries?hsLang=en)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-communication)
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