---
title: Why is the Orders Placed tab not available for Integrated customers?
description: For Integrated customers, orders are sent back to their procurement hubs, so the Orders Placed tab may not be functional. If your school uses a procurement hub, check the procurement system for order progress. If the order is not visible, contact COS for support.
---

[Skip to content](https://help.cos.net.au/knowledge/why-is-the-orders-placed-tab-not-available-for-integrated-customers#main-content)

[![COS-Logo-CMYK-1](https://help.cos.net.au/hs-fs/hubfs/COS-Logo-CMYK-1.jpg?width=200&height=82&name=COS-Logo-CMYK-1.jpg)](https://www.cos.net.au/)

Open main navigation

Close main navigation

- [Contact us](https://www.cos.net.au/c/contact-us)

[Contact us](https://www.cos.net.au/c/contact-us)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en)
3. [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#orders-placed)

# Why is the Orders Placed tab not available for Integrated customers?

For Integrated customers, orders are sent back to their procurement hubs, so the Orders Placed tab may not be functional.

 

 If your school uses a procurement hub, check the procurement system for order progress. If the order is not visible, contact COS for support.

- [Delivery](https://help.cos.net.au/knowledge/delivery?hsLang=en)
- [Ordering](https://help.cos.net.au/knowledge/ordering?hsLang=en)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty?hsLang=en)
- [Accounts & Payments](https://help.cos.net.au/knowledge/accounts-payments?hsLang=en)
- [Furniture](https://help.cos.net.au/knowledge/furniture?hsLang=en)
- [Print & Promo](https://help.cos.net.au/knowledge/print-promo?hsLang=en)
- [COSnet](https://help.cos.net.au/knowledge/cosnet?hsLang=en)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock?hsLang=en)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#main-content)

    - [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#getting-started-bts)
    - [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#troubleshooting)
    - [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#school-bulk-ordering)
    - [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#user-management)
    - [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#orders-placed)
    - [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#checkout)
    - [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#order-status)
    - [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#building-orders)
    - [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#navigation)
    - [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#summary-view)
    - [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant?hsLang=en#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries?hsLang=en)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#main-content)

    - [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#uploading-and-product-matching)
    - [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#subject-management)
    - [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-details-grid)
    - [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#pack-organisation-reordering)
    - [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalising-checkout)
    - [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack?hsLang=en#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#main-content)

    - [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#getting-started)
    - [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-management)
    - [Products](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#products)
    - [Levies](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#levies)
    - [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#pack-status)
    - [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#testing-publishing)
    - [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-letters)
    - [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#common-troubleshooting)
    - [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#reporting-and-analytics)
    - [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal?hsLang=en#parent-communication)

<https://www.linkedin.com/company/1069684/admin/page-posts/published/> <https://www.youtube.com/channel/UCOkvwqkxx74ySi1Dn47KOWA> <https://www.cos.net.au/>

Copyright © 2025, COS