Find out about delivery timeframes, shipping methods, how to track your order, and what to do if your delivery is late or incomplete.
Get help with placing an order online, making changes or cancellations, re-ordering, ordering in bulk, and understanding order statuses.
Learn how to return or exchange a product, how refunds are processed, and what’s covered under our product warranties.
Support for accessing your account, updating login details, managing payment options, viewing invoices, and understanding billing.
FAQs on our furniture range including custom options, lead times, delivery, as well as care and warranty information.
Information on ordering custom printed items or promotional products, including setup, approval processes, production times, and delivery.
Guidance on how to use COSnet for browsing, ordering, managing favourites and saved carts, and troubleshooting common website issues.
Answers to questions about product specifications, safety data sheets, availability, and finding alternatives if something is out of stock.
Help using Parent Portal, how to sign in, ordering, missing items, removing items and other general queries.
Help using Back to School (BTS) Portal, how to sign in, ordering, missing items, removing items and other general queries.
Details on our diary range, including customisation options, ordering, lead times, and delivery information.
