---
title: COSnet | Frequently Asked Questions
description: Guidance on how to use COSnet for browsing, ordering, managing favourites and saved carts, and troubleshooting common website issues.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge)
2. [COSnet](https://help.cos.net.au/knowledge/cosnet)
# COSnet
Guidance on how to use COSnet for browsing, ordering, managing favourites and saved carts, and troubleshooting common website issues.
- [How to log into COSnet using Single Sign-On (SSO) for Google users? ](https://help.cos.net.au/knowledge/how-to-log-into-cosnet-using-single-sign-on-sso-for-google-users)
- [How to log into COSnet using Single Sign-On (SSO) for Microsoft users?](https://help.cos.net.au/knowledge/how-to-log-into-cosnet-using-single-sign-on-sso-for-microsoft-users)
- [How to recall my order? ](https://help.cos.net.au/knowledge/how-to-recall-my-order)
- [How to compare items/products on COSnet?](https://help.cos.net.au/knowledge/how-to-compare-items-products-on-cosnet)
- [How to save an order in my cart and check out when I'm ready? ](https://help.cos.net.au/knowledge/how-to-save-an-order-in-my-cart-and-check-out-when-im-ready)
- [Where can I download an e-catalogue?](https://help.cos.net.au/knowledge/where-can-i-download-an-e-catalogue)
- [How can I add, delete or change my approver?](https://help.cos.net.au/knowledge/how-can-i-add-delete-change-my-approver)
- [Why Choose Single Sign-On (SSO) for COSnet?](https://help.cos.net.au/knowledge/why-choose-sso-for-cosnet)
- [How to use COSnet Order Receipting? ](https://help.cos.net.au/knowledge/how-to-use-cosnet-order-receipting-)
- [How to register/sign up on COSnet for Schools?](https://help.cos.net.au/knowledge/how-to-register/sign-up-on-cosnet-for-schools)
- [How to sign up/register on COSnet for SME users?](https://help.cos.net.au/knowledge/how-to-sign-up/register-on-cosnet-for-sme-users)
- [How to Sign in to COSnet using a One Time Password (OTP)? ](https://help.cos.net.au/knowledge/how-to-sign-in-to-cosnet-using-a-one-time-password-otp-)
- [How can I reset my password?](https://help.cos.net.au/knowledge/how-can-i-reset-my-password)
- [How to Register with COSnet using Single Sign-On (SSO) for Google users?](https://help.cos.net.au/knowledge/how-to-register-with-cosnet-using-single-sign-on-sso-for-google-users)
- [How to set up Single Sign-On (SSO) for COSnet Microsoft users?](https://help.cos.net.au/knowledge/how-to-set-up-single-sign-on-sso-for-cosnet-microsoft-users)
- [How can I unsubscribe from marketing emails?](https://help.cos.net.au/knowledge/how-can-i-unsubscribe-from-marketing-emails)
- [What is Single Sign-On (SSO)?](https://help.cos.net.au/knowledge/what-is-single-sign-on-sso)
- [How can I stay up to date with what's happening at COS?](https://help.cos.net.au/knowledge/how-can-i-stay-up-to-date-with-whats-happening-at-cos)
- [What Single Sign-On (SSO) Systems does COS Support?](https://help.cos.net.au/knowledge/what-sso-systems-does-cos-support)
- [Can I transfer my favourites to my colleagues?](https://help.cos.net.au/knowledge/can-i-transfer-my-favourites-to-my-colleagues)
- [Why to choose Single Sign-On (SSO)?](https://help.cos.net.au/knowledge/why-to-choose-single-sign-on-sso)
- [How do I create an account on cos.net.au?](https://help.cos.net.au/knowledge/how-do-i-create-an-account-on-cos.net.au)
- [What is a Customer Reference?](https://help.cos.net.au/knowledge/what-is-a-customer-reference)
- [How come I can see other people's order history in 'My history'?](https://help.cos.net.au/knowledge/how-come-i-can-see-other-peoples-order-history-in-my-history)
- [How can I change the email address that I used to sign up?](https://help.cos.net.au/knowledge/how-can-i-change-the-email-address-that-i-used-to-sign-up)
- [I forgot my password, how do I change it?](https://help.cos.net.au/knowledge/i-forgot-my-password-how-do-i-change-it)
- [How can I change my password?](https://help.cos.net.au/knowledge/how-can-i-change-my-password)
- [What is my COS Order Number and where can I find it?](https://help.cos.net.au/knowledge/what-is-my-cos-order-number-and-where-can-i-find-it)
- [How do I place an order on the website?](https://help.cos.net.au/knowledge/how-do-i-place-an-order-on-the-website)
- [How do I amend an order once it's with my approver?](https://help.cos.net.au/knowledge/how-do-i-amend-an-order-once-its-with-my-approver)
- [I'm experiencing issues with the website. How can I get technical support?](https://help.cos.net.au/knowledge/im-experiencing-issues-with-the-website.-how-can-i-get-technical-support)
- [Can I amend or cancel my order?](https://help.cos.net.au/knowledge/can-i-amend-or-cancel-my-order)
- [How is my personal information secured with COS website?](https://help.cos.net.au/knowledge/how-is-my-personal-information-secured-on-coss-website)
- [How do I delete a user?](https://help.cos.net.au/knowledge/how-do-i-delete-a-user)
- [How can I leave a review/feedback?](https://help.cos.net.au/knowledge/how-can-i-leave-a-review-feedback)
- [Can I change my login username?](https://help.cos.net.au/knowledge/can-i-change-my-login-username)
- [Why hasn't my cart been saved?](https://help.cos.net.au/knowledge/why-hasnt-my-cart-been-saved)
- [How do I add a new user?](https://help.cos.net.au/knowledge/how-do-i-add-a-new-user)
- [Am I able to access a copy of my invoice?](https://help.cos.net.au/knowledge/am-i-able-to-access-a-copy-of-my-invoice)
- [Can I change my password?](https://help.cos.net.au/knowledge/can-i-change-my-password)
See less ▼
- [Delivery](https://help.cos.net.au/knowledge/delivery)
- [Ordering](https://help.cos.net.au/knowledge/ordering)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty)
- [Accounts & Payments](https://help.cos.net.au/knowledge/accounts-payments)
- [Furniture](https://help.cos.net.au/knowledge/furniture)
- [Print & Promo](https://help.cos.net.au/knowledge/print-promo)
- [COSnet](https://help.cos.net.au/knowledge/cosnet)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant#order-status)
- [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant#building-orders)
- [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant#navigation)
- [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant#summary-view)
- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal#parent-communication)
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