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I received a faulty product, what can I do?

If you have received a faulty product, we apologise for any inconvenience caused. Our policy on replacing faulty products is based on verifying the following: 

  • Images or videos displaying the damage or fault on the faulty product(s)
  • If the product falls within the 14-day return window
  • If the product is not of acceptable quality 

 If you require any further assistance, please contact one of our Customer Service agents via Live Chat, email us at customerservice@cos.net.au or call us on 1300 88 22 44 (Mon – Fri, 8:30am – 8pm AEST).

If the product is not fit for return, please refer to our Return Policy for more information.