If you have received a faulty product, we apologise for any inconvenience caused. Our policy on replacing faulty products is based on verifying the following:
- Images or videos displaying the damage or fault on the faulty product(s)
- If the product falls within the 14-day return window
- If the product is not of acceptable quality
If you need further assistance, please reach out to our customer support team with your order number or serial number on 1300 8822 44, live chat or customerservice@cos.net.au.
If the product is not fit for return, please refer to our Return Policy for more information.