If you're experiencing issues with the Parent Portal website and need technical support, please refer to the below:
- Browsers: If you are having issues logging in the website, ensure your web browser is up to date. You can do this by clearing your cookies/cache from your history, as it can sometimes cause conflict with website functionality. Try accessing the website using a different browser (chrome, Firefox, safari or other) and see if the problem persists.
- Disable Pop-up Blockers: Pop-up blockers can sometimes interfere with the website functionality such as preventing important features from appearing. Temporarily disable pop-up blockers in your browser settings to see if this resolves the issue.
- Check Internet Connection: Ensure you have a stable and active internet/wi-fi connection as it can affect website performance.
If you are still having trouble in accessing the Parent Portal website, reach out to our dedicated customer support team with specific details about the issue you're facing. Describe any error messages, the steps you took before encountering the problem, and any relevant information.
If you have any queries or need assistance, please reach out COS customer service on 1300 614 133 or via email on parentportal@cos.net.au for assistance.