---
title: My Print/Promo order hasn't arrived yet. How do I check when it's coming?
description: Print/Promo order hasn't arrived yet.
---

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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Print & Promo](https://help.cos.net.au/knowledge/print-promo?hsLang=en)

# My Print/Promo order hasn't arrived yet. How do I check when it's coming?

You can view your order status by clicking on MY ORDERS under MY COSNET and selecting ORDER HISTORY. You can search for a specific order number by typing it into the search bar function on this page. Alternatively, please contact our friendly Print & Promo Team via email at **[printandpromo@cos.net.au](mailto:printandpromo@cos.net.au) **or our Customer Service agents on **1300 88 22 44**.

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