Furniture
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      1. Frequently Asked Questions
      2. Furniture

      My product is missing a part?

      We’re sorry to hear that a part of your order is missing! Please follow these steps to resolve the issue:

      1. Check the Packaging: Sometimes smaller parts can be hidden within the packaging materials. Carefully inspect all boxes and packing materials to ensure nothing was overlooked.

      2. Review Your Order: Confirm that the part you’re missing matches what was listed in your order details.

      3. Contact Us: If you’ve confirmed that a part is indeed missing, please reach out to our customer service team at customerservice@cos.net.au or call on 1300 88 22 44 (Mon – Fri 8:30am – 8pm AEDT). Provide them with your order number and details about the missing part to help expedite the resolution.

      4. Replacement Process: Once we verify the missing part, we will arrange for a replacement to be sent to you.