What's your returns policy?

For eligible products, we offer free 14-day easy returns which must be in a saleable condition, and in original packaging. Before proceeding, please review our Free 14-Day Return Policy, or simply log in to your COSnet account to initiate a return. 

If you have any queries or need assistance in returning an item/s, please contact one of our Customer Service agents via Live Chat, email us at customerservice@cos.net.au or call us on 1300 88 22 44 (Mon – Fri, 8:30am – 8pm AEST).