---
title: Where is my child's pack?
description: When you placed your order for the Back to School/Child Packs, you should have received a confirmation email. This email includes an order confirmation number and a tracking number. You can use this tracking number to monitor the status and location of your child's pack as it makes its way to you.
---
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# Where is my child's pack?
When you placed your order for the Back to School/Child Packs, you should have received a confirmation email. This email includes an order confirmation number and a tracking number.
You can use this tracking number to monitor the status and location of your child's pack as it makes its way to you.
If you haven't received the confirmation email or if you need assistance with tracking your order, please check your spam or junk mail folder. Or alternately please contact one of our Customer Service agents via Live Chat, email at **[parentportal@cos.net.au](mailto:parentportal@cos.net.au)** or call us on [**1300 61 41 33**](tel:1300614133)(Mon – Fri, 8:30am – 8pm AEDT).
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