When you placed your order for the Back to School/Child Packs, you should have received a confirmation email. This email includes an order confirmation number and a tracking number. You can use this tracking number to monitor the status and location of your child's pack as it makes its way to you.
If you haven't received the confirmation email or if you need assistance with tracking your order, please check your spam or junk mail folder, or alternately please contact COS customer service on 1300 614 133 or via email on parentportal@cos.net.au.