Why am I getting charged extra on my credit card?

The extra charge that appears on your credit card statement when you make a purchase through parent portal is a temporary authorisation hold. This hold is to verify the validity of your card and to make sure the payment method is active. 

Here is how it works: 

• Authorisation Hold: When you enter your credit card details , $1 authorisation hold is placed on your account to confirm the card is valid.
• Temporary Hold: The $1 is not an actual charge but a temporary hold. The amount will not be deducted from your account balance. 

If you require any further assistance, please contact one of our Customer Service agents via Live Chat, email us at parentportal@cos.net.au or call on 1300 61 41 33 (Mon – Fri, 8:30am – 8pm AEDT).