---
title: Why can’t I find or see the school/child packs on the Parent Portal?
description: We’re sorry to hear that! If you can’t see any school packs or child packs on Parent Portal, it is possible that there are currently no active packs available for your school.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
# Why can’t I find or see the school/child packs on the Parent Portal?
We’re sorry to hear that! If you can’t see any school packs or child packs on Parent Portal, it is possible that there are currently no active packs available for your school.
For more information, please contact one of our Customer Service agents via Live Chat, email us at [**parentportal@cos.net.au**](mailto:parentportal@cos.net.au) or call on [**1300 61 41 33**](tel:1300614133) (Mon – Fri, 8:30am – 8pm AEDT).
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