---
title: Will I receive an order confirmation and receipt for my Parent Portal to track order?
description: While checking out and filling your address details you need to click on the 'Keep me Updated' tab and put your preferred email address to receive an order confirmation, order tracking and delivery docket/invoice.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge?hsLang=en)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal?hsLang=en)
# Will I receive an order confirmation and receipt for my Parent Portal to track order?
While checking out and filling your address details you need to click on the 'Keep me Updated' tab and put your preferred email address to receive an order confirmation, order tracking and delivery docket/invoice. Refer to the screenshot attached below.
If you still have any issues in retrieving your order confirmation details, please contact one of our Customer Service agents via Live Chat, email us at [**parentportal@cos.net.au**](mailto:parentportal@cos.net.au) or call on **[1300 61 41 33](tel:1300614133)** (Mon – Fri, 8:30am – 8pm AEDT) and they will be happy to assist you.
Click [**here** ](https://www.youtube.com/watch?v=fgWDAZtne5o)to check out our step-by-step video tutorial on '"How to use the Parent Portal".
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