Order is showing delivered on the website but it hasn't arrived?

 We’re sorry your order hasn’t arrived yet. Here are a few quick checks that often help locate it:

1. Look around your premises, couriers may leave parcels in safe spots such as behind plants, near fences, or with reception.

2. Track your order using the tracking number sent to you via email for the latest delivery updates.

3. Check your mailbox for a delivery or collection card.

4. Review your email for any courier notifications or redirection updates.

If you still can’t locate your order, please contact us via Live Chat, email customerservice@cos.net.au, or call 1300 88 22 44.