Why am I not receiving delivery dockets/invoices in my order?

To reduce paper waste, we no longer include printed invoices or dockets with deliveries. You can access your invoice anytime on COSnet:

1. Log in to COSnet

2. Go to My COSnet → My Orders

3. Open Order History

4. Select Docket/Invoice to download

If you can’t find your invoice elsewhere, check your email inbox (including spam or junk folders) for these confirmations. They usually contain links or attachments allowing you to view, download, or print your invoice directly from the email.

If you’re unable to locate your invoices, encounter any difficulties in accessing, or if you need to view older invoices, please contact one of our Customer Service agents via Live Chat, email us at customerservice@cos.net.au or call us on 1300 88 22 44 (Mon – Fri 8:30am – 8pm AEST) who will be more than happy to assist.