Frequently Asked Questions
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Frequently Asked Questions
Parent Portal
Delivery
Ordering
Accounts & Payments
Return & Warranty
Furniture
Print & Promo
Product & Stock
COSnet
Parent Portal
Diaries
Parent Portal
What is the website/URL address I am ordering school/child pack from?
What is the expected order delivery date of my child's school pack?
What if I ordered incorrectly on parent portal?
What if an item in my back-to-school (BTS) order is faulty or damaged?
Can I swap/add/remove items in the school packs?
I am unable to sign in/login to my Parent Portal account
What is the delivery fee for school/child's pack?
I don't have a credit card. How can I pay for my child's order?
Can I amend my back to school (BTS) order once placed?
What is my username and password for the Back to School/Parent Portal? Where can I find this?
What are the cut off times for ordering my child's pack?
Where can I find the school packs on Parent Portal?
Where is my child's pack?
Why can’t I find or see the school packs on the Parent Portal?
Why does my invoice say COS and not my child's school name?
What does my child need to bring on their first day of school?
Will the school/child packs be delivered to my child's school or home?
What are the levies in school/child packs for? Am I required to pay these?
There's a product missing from my school/child pack list.
I was told that my order will be delivered to the school. How does the school know who the child pack is for?
Can I buy multiple quantities of selected school/child's pack items?
I want to buy multiple quantities of the same child/school packs?
I have multiple children of different years, how do I order?
I’m having trouble going past the screen while placing an order on Parent Portal.
How can I modify/amend the school/child packs?
I didn't get my order confirmation, what can I do?
Can I order other items/products through Parent Portal?
Can I click and collect/pickup my order?
Can I change the delivery address and when?
Will I receive an order confirmation and receipt?
What is mandatory for my child to order and what is not?
What are the dates for the Back to School price list?
Can I order another school pack/child's pack?
I don't have a Parent Portal/BTS/Back to School account to sign in/log in?
What is a contribution in the BTS/Back to School on Parent Portal?
What is the curriculum contribution fee?
What is the curriculum requirement in BTS/Back to School? Is it compulsory?
Some items are missing from my back-to-school pack/child pack order?
Why am I getting charged extra on my credit card?
How do I place my child's school pack/ stationery pack order on the Parent Portal?
Do I need to order all Back to School supplies from COS?