Parent Portal

• Will I receive an order confirmation and receipt for my BTS/Parent Portal to track order?
• What is the website/URL address I am ordering school/child pack from?
• What is the expected order delivery date of my child's school pack?
• What if I ordered incorrectly on parent portal?
• What if an item in my back-to-school (BTS) order is faulty or damaged?
• Can I swap/add/remove items in the school packs?
• I am unable to sign in/login to my Parent Portal account
• What is the delivery fee for school/child's pack?
• I don't have a credit card. How can I pay for my child's order?
• Can I amend my back to school (BTS) order once placed?
• What is my username and password for the Back to School/Parent Portal? Where can I find this?
• What are the cut off times for ordering my child's pack?
• Where can I find the school packs on Parent Portal?
• Where is my child's pack?
• Why can’t I find or see the school packs on the Parent Portal?
• Why does my invoice say COS and not my child's school name?
• What does my child need to bring on their first day of school?
• Will the school/child packs be delivered to my child's school or home?
• What are the levies in school/child packs for? Am I required to pay these?
• There's a product missing from my school/child pack list.
• I was told that my order will be delivered to the school. How does the school know who the child pack is for?
• Can I buy multiple quantities of selected school/child's pack items?
• I want to buy multiple quantities of the same child/school packs?
• I have multiple children of different years, how do I order?
• I’m having trouble going past the screen while placing an order on Parent Portal.
• How can I modify/amend the school/child packs?
• I didn't get my order confirmation, what can I do?
• Can I order other items/products through Parent Portal?
• Can I click and collect/pickup my order?
• Can I change the delivery address and when?
• What is mandatory for my child to order and what is not?
• What are the dates for the Back to School price list?
• Can I order another school pack/child's pack?
• I don't have a Parent Portal/BTS/Back to School account to sign in/log in?
• What is a contribution in the BTS/Back to School on Parent Portal?
• What is the curriculum contribution fee?
• What is the curriculum requirement in BTS/Back to School? Is it compulsory?
• Some items are missing from my back-to-school pack/child pack order?
• Why am I getting charged extra on my credit card?
• How do I place my child's school pack/ stationery pack order on the Parent Portal?
• Do I need to order all Back to School supplies from COS?
• Can I pay with School Saving Bonus?
• I'm experiencing issues with the Parent Portal website. How can I get technical support?