Frequently Asked Questions
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Frequently Asked Questions
Parent Portal
Delivery
Ordering
Accounts & Payments
Return & Warranty
Furniture
Print & Promo
Product & Stock
COSnet
Parent Portal
Diaries
Parent Portal
I didn't get my order confirmation, what can I do?
Can I swap/add items in the school packs?
Can I order other items/products through Parent Portal?
Can I click and collect/pickup my order?
Can I change the delivery address and when?
Will I receive an order confirmation and receipt?
Will this be delivered to my child's school or home?
What is mandatory for my child to order and what is not?
Can I buy multiple quantities of selected school/child's pack items?
I want to buy multiple quantities of the same pack?
Where can I find the school packs on Parent Portal?
What is the website address I am ordering from?
What is the delivery fee for school/child's pack?
What are the cut off times for ordering my child's pack?
What is the expected delivery date of my child's order?
I’m unable to get past the screen while placing an order.
How can I use my NSW back to school voucher?
I am unable to sign in or login the Parent Portal.
How can I modify/amend the school packs?
There's a product missing from my school pack list.
Why can’t I find or see the school packs on the Parent Portal?
Can I amend my order once placed?
I have multiple children of different years, how do I order?
What are the levies for? Am I required to pay these?
Why does my invoice say COS and not my child's school name?
I was told that my order will be delivered to the school. How does the school know who the pack is for?
Where does my child go on their first day of school?
What if I ordered incorrectly?
What does my child need to bring on their first day of school?
Where is my child's pack?
I don't have a credit card. How can I pay for my child's order?
What if an item is faulty, damaged or has not been received?
What is my username and password? Where can I find this?
What are the dates for the Back to School price list?
Can I order another school pack/child's pack?
I don't have a Parent Portal/BTS/Back to School account to sign in/log in?
What is a contribution in the BTS/Back to School on Parent Portal?
What is the curriculum contribution fee?
What is the curriculum requirement in BTS/Back to School? Is it compulsory?
Some items are missing from my back-to-school pack/child pack order?