Parent Portal
- What is the website/URL address I am ordering school/child pack from?
- What are the dates for the Back to School price list?
- Can I order another school pack/child's pack?
- What is my username and password for the Back to School/Parent Portal? Where can I find this?
- Will I receive an order confirmation and receipt for my BTS/Parent Portal to track order?
- I don't have a Parent Portal/BTS/Back to School account to sign in/log in?
- What is a contribution in the BTS/Back to School on Parent Portal?
- What is mandatory for my child to order and what is not?
- Will the school/child packs be delivered to my child's school or home?
- What is the curriculum contribution fee?
- I was told that my order will be delivered to the school. How does the school know who the child pack is for?
- What is the curriculum requirement in BTS/Back to School? Is it compulsory?
- Some items are missing from my back-to-school pack/child pack order?
- What are the levies in school/child packs for? Am I required to pay these?
- Can I buy multiple quantities of selected school/child's pack items?
- Why am I getting charged extra on my credit card?
- What are the cut off times for ordering my child's pack?
- How do I place my child's school pack/ stationery pack order on the Parent Portal?
- I don't have a credit card. How can I pay for my child's order?
- I have multiple children of different years, how do I order?
- Do I need to order all Back to School supplies from COS?
- I want to buy multiple quantities of the same child/school packs?
- Can I pay with School Saving Bonus?
- I'm experiencing issues with the Parent Portal website. How can I get technical support?
- What does my child need to bring on their first day of school?
- What is the delivery fee for school/child's pack?
- What is the expected order delivery date of my child's school pack?
- Can I change the delivery address and when?
- Why does my invoice say COS and not my child's school name?
- Where is my child's pack?
- Can I amend my back to school (BTS) order once placed?
- What if I ordered incorrectly on parent portal?
- What if an item in my back-to-school (BTS) order is faulty or damaged?
- How can I modify/amend the school/child packs?
- Why can’t I find or see the school packs on the Parent Portal?
- Can I order other items/products through Parent Portal?
- Can I swap/add/remove items in the school packs?
- Where can I find the school packs on Parent Portal?
- There's a product missing from my school/child pack list.
- I am unable to sign in/login to my Parent Portal account
- I didn't get my order confirmation, what can I do?
- I’m having trouble going past the screen while placing an order on Parent Portal.
- Can I click and collect/pickup my order?