---
title: Parent Portal | Frequently Asked Questions
description: Help using Parent Portal, how to sign in, ordering, missing items, removing items and other general queries.
---
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1. [Frequently Asked Questions](https://help.cos.net.au/knowledge)
2. [Parent Portal](https://help.cos.net.au/knowledge/parent-portal)
# Parent Portal
Help using Parent Portal, how to sign in, ordering, missing items, removing items and other general queries.
- [What is the website/URL address I am ordering school/child pack from?](https://help.cos.net.au/knowledge/what-is-the-website-url-address-i-am-ordering-my-school-child-pack-from)
- [What is a Cost Centre?](https://help.cos.net.au/knowledge/what-is-a-cost-centre)
- [How to register/sign up on COS Parent Portal?](https://help.cos.net.au/knowledge/how-to-register/sign-up-on-cos-parent-portal)
- [How do I access the Parent Portal?](https://help.cos.net.au/knowledge/how-do-i-access-the-parent-portal)
- [What is my username and password for Parent Portal? Where can I find this?](https://help.cos.net.au/knowledge/what-is-my-username-and-password-for-parent-portal)
- [Can I order another school pack/child's pack?](https://help.cos.net.au/knowledge/can-i-order-another-school-pack/child-pack)
- [Will I receive an order confirmation and receipt for my Parent Portal to track order?](https://help.cos.net.au/knowledge/will-i-receive-an-order-confirmation-and-receipt-for-my-bts-parent-portal-to-track-order)
- [I don't have a Parent Portal account to sign in/log in?](https://help.cos.net.au/knowledge/i-dont-have-a-parent-portal-account-to-sign-in/log-in)
- [What is mandatory for my child to order and what is not?](https://help.cos.net.au/knowledge/what-is-mandatory-for-my-child-to-order-what-is-not)
- [What is a contribution in the BTS/Back to School on Parent Portal?](https://help.cos.net.au/knowledge/what-is-contribution-in-the-bts/back-to-school)
- [Will the school/child packs be delivered to my child's school or home?](https://help.cos.net.au/knowledge/will-this-be-delivered-to-my-childs)
- [What is the curriculum contribution fee?](https://help.cos.net.au/knowledge/what-is-the-curriculum-contribution-fee)
- [I was told that my order will be delivered to the school. How does the school know who the child pack is for?](https://help.cos.net.au/knowledge/how-does-the-school-know-who-the-child-pack-is-for)
- [What are the levies in school/child packs for? Am I required to pay these?](https://help.cos.net.au/knowledge/what-are-the-levies-for-in-school-or-child-packs)
- [Can I buy multiple quantities of selected school/child's pack items?](https://help.cos.net.au/knowledge/can-i-buy-multiple-quantities-of-school-child-pack-items)
- [Why am I getting charged extra on my credit card?](https://help.cos.net.au/knowledge/why-am-i-getting-charged-extra-on-my-credit-card)
- [What are the cut off times for ordering my child's pack?](https://help.cos.net.au/knowledge/what-are-the-cut-off-times-for-ordering-childs-pack)
- [How do I place my child's school pack/ stationery pack order on the Parent Portal?](https://help.cos.net.au/knowledge/how-do-i-place-my-childs-school-pack-order-on-parent-portal)
- [I don't have a credit card. How can I pay for my child's order?](https://help.cos.net.au/knowledge/i-dont-have-a-credit-card.-how-can-i-pay-for-my-childs-order)
- [I have multiple children of different years, how do I order?](https://help.cos.net.au/knowledge/i-have-multiple-children-of-different-years-how-do-i-order)
- [I want to buy multiple quantities of the same child/school packs?](https://help.cos.net.au/knowledge/i-want-to-buy-multiple-school-and-child-packs)
- [Can I pay with School Saving Bonus?](https://help.cos.net.au/knowledge/can-i-pay-with-school-saving-bonus)
- [I'm experiencing issues with the Parent Portal website. How can I get technical support?](https://help.cos.net.au/knowledge/experiencing-issues-with-parent-portal-website)
- [What does my child need to bring on their first day of school?](https://help.cos.net.au/knowledge/what-does-my-child-need-to-bring-on-the-first-day-of-school)
- [What is the delivery fee for school/child's pack?](https://help.cos.net.au/knowledge/what-is-the-applicable-delivery-fee)
- [What is the expected order delivery date of my child's school pack?](https://help.cos.net.au/knowledge/what-is-the-expected-order-delivery-date-of-my-childs-school-pack)
- [Can I change the delivery address and when?](https://help.cos.net.au/knowledge/can-i-change-the-delivery-address)
- [Why does my invoice say COS and not my child's school name?](https://help.cos.net.au/knowledge/why-does-my-invoice-say-cos-and-not-my-childs-school-name)
- [Where is my child's pack?](https://help.cos.net.au/knowledge/where-is-my-childs-pack)
- [What if I ordered incorrectly on parent portal?](https://help.cos.net.au/knowledge/what-if-i-ordered-incorrectly-on-parent-portal)
- [How can I modify/amend the school/child packs?](https://help.cos.net.au/knowledge/how-can-i-modify/amend-the-school-packs)
- [Why can’t I find or see the school/child packs on the Parent Portal?](https://help.cos.net.au/knowledge/why-cant-i-find-or-see-the-school-packs-on-the-parent-portal)
- [Can I order other items/products through Parent Portal?](https://help.cos.net.au/knowledge/can-i-order-other-items/products-through-parent-portal)
- [Can I swap/add/remove items in the school packs?](https://help.cos.net.au/knowledge/can-i-swap/add-items-in-the-school-packs)
- [Where can I find the school packs on Parent Portal?](https://help.cos.net.au/knowledge/where-can-i-find-the-school-packs-on-parent-portal)
- [There's a product missing from my school/child pack list.](https://help.cos.net.au/knowledge/product-missing-from-my-school-child-pack-list)
- [I am unable to sign in/login to my Parent Portal account](https://help.cos.net.au/knowledge/i-am-unable-to-sign-in-or-login-to-my-parent-portal-account)
- [I didn't get my order confirmation, what can I do?](https://help.cos.net.au/knowledge/didnt-get-order-confirmation)
- [I’m having trouble going past the screen while placing an order on Parent Portal.](https://help.cos.net.au/knowledge/im-unable-to-get-past-the-screen-while-placing-an-order)
- [Can I click and collect/pickup my order?](https://help.cos.net.au/knowledge/can-i-click-and-collect-my-order)
See less ▼
- [Delivery](https://help.cos.net.au/knowledge/delivery)
- [Ordering](https://help.cos.net.au/knowledge/ordering)
- [Return & Warranty](https://help.cos.net.au/knowledge/return-warranty)
- [Accounts & Payments](https://help.cos.net.au/knowledge/accounts-payments)
- [Furniture](https://help.cos.net.au/knowledge/furniture)
- [Print & Promo](https://help.cos.net.au/knowledge/print-promo)
- [COSnet](https://help.cos.net.au/knowledge/cosnet)
- [Product & Stock](https://help.cos.net.au/knowledge/product-stock)
- [Parent Portal](https://help.cos.net.au/knowledge/parent-portal)
- [Back to School Assistant](https://help.cos.net.au/knowledge/back-to-school-assistant#main-content)
- [Getting Started BTS](https://help.cos.net.au/knowledge/back-to-school-assistant#getting-started-bts)
- [Troubleshooting](https://help.cos.net.au/knowledge/back-to-school-assistant#troubleshooting)
- [School Bulk Ordering](https://help.cos.net.au/knowledge/back-to-school-assistant#school-bulk-ordering)
- [User Management](https://help.cos.net.au/knowledge/back-to-school-assistant#user-management)
- [Orders Placed](https://help.cos.net.au/knowledge/back-to-school-assistant#orders-placed)
- [Checkout](https://help.cos.net.au/knowledge/back-to-school-assistant#checkout)
- [Order Status](https://help.cos.net.au/knowledge/back-to-school-assistant#order-status)
- [Building Orders](https://help.cos.net.au/knowledge/back-to-school-assistant#building-orders)
- [Navigation](https://help.cos.net.au/knowledge/back-to-school-assistant#navigation)
- [Summary View](https://help.cos.net.au/knowledge/back-to-school-assistant#summary-view)
- [Quick Actions](https://help.cos.net.au/knowledge/back-to-school-assistant#quick-actions)
- [Diaries](https://help.cos.net.au/knowledge/diaries)
- [BTS School Pack](https://help.cos.net.au/knowledge/bts-school-pack#main-content)
- [Uploading and Product Matching](https://help.cos.net.au/knowledge/bts-school-pack#uploading-and-product-matching)
- [Subject Management](https://help.cos.net.au/knowledge/bts-school-pack#subject-management)
- [Pack Details Grid](https://help.cos.net.au/knowledge/bts-school-pack#pack-details-grid)
- [Pack Organisation & Reordering](https://help.cos.net.au/knowledge/bts-school-pack#pack-organisation-reordering)
- [Finalising & Checkout](https://help.cos.net.au/knowledge/bts-school-pack#finalising-checkout)
- [Finalised Packs](https://help.cos.net.au/knowledge/bts-school-pack#finalised-packs)
- [BTS Parent Portal](https://help.cos.net.au/knowledge/bts-parent-portal#main-content)
- [Getting Started](https://help.cos.net.au/knowledge/bts-parent-portal#getting-started)
- [Pack Management](https://help.cos.net.au/knowledge/bts-parent-portal#pack-management)
- [Products](https://help.cos.net.au/knowledge/bts-parent-portal#products)
- [Levies](https://help.cos.net.au/knowledge/bts-parent-portal#levies)
- [Pack Status](https://help.cos.net.au/knowledge/bts-parent-portal#pack-status)
- [Testing & Publishing](https://help.cos.net.au/knowledge/bts-parent-portal#testing-publishing)
- [Parent Letters](https://help.cos.net.au/knowledge/bts-parent-portal#parent-letters)
- [Common Troubleshooting](https://help.cos.net.au/knowledge/bts-parent-portal#common-troubleshooting)
- [Reporting and Analytics](https://help.cos.net.au/knowledge/bts-parent-portal#reporting-and-analytics)
- [Parent Communication](https://help.cos.net.au/knowledge/bts-parent-portal#parent-communication)
- [Quotes & Printing](https://help.cos.net.au/knowledge/bts-parent-portal#quotes-printing)
- [Pack Creation](https://help.cos.net.au/knowledge/bts-parent-portal#pack-creation)
- [Drawstring Bags](https://help.cos.net.au/knowledge/bts-parent-portal#drawstring-bags)
- [Student Quantities](https://help.cos.net.au/knowledge/bts-parent-portal#student-quantities)
- [File Uploads](https://help.cos.net.au/knowledge/bts-parent-portal#file-uploads)
- [Subjects](https://help.cos.net.au/knowledge/bts-parent-portal#subjects)
- [Parent Portal Packs](https://help.cos.net.au/knowledge/bts-parent-portal#parent-portal-packs)
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