Frequently Asked Questions
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Parent Portal
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Accounts & Payments
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Furniture
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COSnet
Parent Portal
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Frequently Asked Questions
Parent Portal
Delivery
Ordering
Accounts & Payments
Return & Warranty
Furniture
Print & Promo
Product & Stock
COSnet
Parent Portal
Diaries
Parent Portal
What is the applicable delivery fee?
What is the expected delivery date of my child's order?
Can I click and collect/pickup my order?
I’m unable to get past the screen while placing an order.
How can I use my NSW back to school voucher?
I didn't get my order confirmation, what can I do?
Where can I find the school packs?
I am unable to sign in or login the Parent Portal.
How can I modify/amend the school packs?
Can I swap/add items in the school packs?
There's a product missing from my school pack list.
Can I order other items/products through Parent Portal?
Why can’t I find or see the school packs on the Parent Portal?
What are the cut off times for ordering my child's pack?
Can I amend my order once placed?
I have multiple children of different years, how do I order?
What are the levies for? Am I required to pay these?
Why does my invoice say COS and not my child's school name?
I was told that my order will be delivered to the school. How does the school know who the pack is for?
Will this be delivered to my child's school or home?
Where does my child go on their first day of school?
What if I ordered incorrectly?
Can I change the delivery address and when?
Will I receive an order confirmation and receipt?
What does my child need to bring on their first day of school?
Where is my child's pack?
What is the website address I am ordering from?
What is mandatory for my child to order and what is not?
I want to buy multiple quantities of the same pack
I don't have a credit card. How can I pay for my child's order?
I want to buy multiple quantities of select items
What if an item is faulty, damaged or has not been received?
What is my username and password? Where can I find this?
What are the dates for the Back to School price list?