Parent Portal

• Can I click and collect/pickup my order?
• I’m unable to get past the screen while placing an order.
• How can I use my NSW back to school voucher?
• I didn't get my order confirmation, what can I do?
• Where can I find the school packs?
• I am unable to sign in or login the Parent Portal.
• How can I modify/amend the school packs?
• Can I swap/add items in the school packs?
• There's a product missing from my school pack list.
• Can I order other items/products through Parent Portal?
• Why can’t I find or see the school packs on the Parent Portal?
• What is the expected delivery date of my child's order?
• What are the cut off times for ordering my child's pack?
• What is the delivery fee applicable?
• Can I amend my order once placed?
• I have multiple children of different years, how do I order?
• What are the levies for? Am I required to pay these?
• Why does my invoice say COS and not my child's school name?
• I was told that my order will be delivered to the school. How does the school know who the pack is for?
• Will this be delivered to my child's school or home?
• Where does my child go on their first day of school?
• What if I ordered incorrectly?
• Can I change the delivery address and when?
• Will I receive an order confirmation and receipt?
• What does my child need to bring on their first day of school?
• Where is my child's pack?
• What is the website address I am ordering from?
• What is mandatory for my child to order and what is not?
• I want to buy multiple quantities of the same pack
• I don't have a credit card. How can I pay for my child's order?
• I want to buy multiple quantities of select items
• What if an item is faulty, damaged or has not been received?
• What is my username and password? Where can I find this?